Return Policy
We want you to be satisfied with your purchase from Divine. Here’s our simple return policy:
7-Day Return Period:
You have 7 days from the date of purchase to return eligible items.
Eligibility for Returns:
1.Items must be unused and in their original condition.
2.Include all original packaging, tags, labels, and accessories.
How to Initiate a Return:
1. Contact our Customer Service team at officialshopdivine@gmail.com within 7 days of your purchase.
2. Provide your order number, the item(s) to return, and the reason for return.
3. Our team will provide return instructions.
Return Shipping:
Customers are responsible for return shipping costs, except for defective or incorrect items.
Refunds and Exchanges:
1. Upon receiving your return, we’ll inspect it.
2. Approved returns will be refunded to your original payment method or exchanged as requested.
3. Refunds will be processed within 10 business days.
4. Shipping fees are non-refundable unless we made an error.
Damaged or Defective Items:
Contact us immediately if you receive a damaged or defective item, and we’ll arrange for a replacement or refund.
Non-Returnable Items:
Clearance or final sale items.
If you have questions, contact Customer Service for assistance.
